Table of Contents
Prime Health Hub / Dew ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services—including our website, mobile apps, and other digital tools (collectively, the "Services").
Questions or Concerns?
Contact us at care@dew-primehealthhub.net
1. Introduction
At Prime Health Hub / Dew, your privacy and trust are at the core of everything we do. This Privacy Policy outlines how we handle your data. It applies solely to our Services and not to third-party websites or digital platforms, which may have their own privacy practices.
By accessing or using our Services, you agree to this Privacy Policy. If you're using the Services on behalf of another person or organization, you confirm that you have the authority to accept this Privacy Policy on their behalf.
2. Information We Collect
2.1 Personal Information
We may collect personal information you voluntarily share with us, including:
- Contact Information: Name, email address, phone number
- Demographic Data: Age, gender, location, etc.
- Medical & Health Data: Appointment history, health concerns, treatment notes, referrals
- Insurance Information: Provider, policy number, and claims details
- Other Voluntary Information: Identification documents, messages, and feedback you provide
2.2 Technical and Traffic Data
We also collect non-personal technical data such as:
- IP address and device identifiers
- Browser type and operating system
- Usage logs and access times
- Referring websites or sources
- Geolocation data (if permission is granted)
3. How We Collect Information
Information may be collected through:
- Online forms, bookings, and surveys
- Medical history input through our Services
- Use of cookies and website analytics tools
- Mobile apps and device integrations
- Direct interactions (e.g., customer support)
4. How We Use Your Information
We use your data to:
- Provide and improve our health and wellness services
- Schedule and manage appointments
- Communicate with you (e.g., reminders, updates)
- Personalize your experience and suggestions
- Ensure security and detect fraud
- Fulfill legal and regulatory obligations
We may use anonymized data for research, analytics, or product improvement.
6. Public Areas and User Contributions
If you post content in public forums or reviews via our Services, it may be publicly visible. We advise you not to share sensitive information in public areas.
7. Data Security
We use appropriate technical and organizational measures to protect your information. This includes encryption, secure servers, and regular audits. However, no method of transmission over the Internet is 100% secure.
8. Your Rights and Choices
You may:
- Access, update, or delete your data by contacting us
- Request to deactivate your account
- Opt out of non-essential communications
- Manage cookies via browser settings
To exercise any of your rights, please email us at care@dew-primehealthhub.net
9. Children's Privacy
Our Services are not intended for children under 13. If we learn we've collected data from a child without verified parental consent, we will delete it promptly.
10. Third-Party Links
We may link to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before submitting your data.
11. Policy Updates
We may update this Privacy Policy occasionally. We'll notify you of material changes via our website or by email. Continued use of the Services after such updates indicates your agreement to the changes.
12. Contact Us
Have questions?
Reach out to: care@dew-primehealthhub.net
